Training Assessment & Knowledge Quiz — GoClubPro

Training Module 30 | Role-Based Comprehension Tests

About This Assessment

These quizzes test whether users have absorbed key training concepts. Organised by role. Can be used as:

Post-training verification (after onboarding)
Self-assessment tool in the Help section
Club Admin check before granting elevated roles (e.g., promote to Treasurer after passing Treasurer quiz)

Scoring: Each question is 1 point. Pass mark: 80% per section.

QUIZ A — General Member (All Roles)

Questions: 10 | Pass: 8/10

Q1. You joined GoClubPro but still can't access any features. What's the most likely reason?

A) You chose the wrong password
B) Your email hasn't been verified yet ✅
C) The app is down
D) You need to download it from the App Store

Q2. Your coach needs to know if you're coming to Saturday's match. Where do you do this?

A) Send them a text message
B) Post on the Noticeboard
C) RSVP in the Schedule section ✅
D) Update your profile

Q3. You have a match fee showing as "Pending" for 24 hours. What should you do?

A) Pay again immediately
B) Wait — it's awaiting Treasurer confirmation ✅
C) Contact your bank directly
D) Clear your browser cache

Q4. You'll be on holiday from 10–17 July and can't play. What should you do in the app?

A) RSVP "Not Going" to each individual fixture
B) Set a blockout date from 10–17 July in your Profile ✅
C) Ask your admin to remove you from the team
D) Ignore it — coaches will figure it out

Q5. You're a member of two clubs. How do you switch between them?

A) Log out and log back in with a different account
B) Create a second account with a different email
C) Click the club name chip at the top of the page ✅
D) Contact support to switch

Q6. You healed from an ankle injury last week. What should you do in GoClubPro?

A) Nothing — it clears automatically after 7 days
B) Go to Profile → Health & Injury → Mark as Recovered ✅
C) Ask your coach to remove the flag
D) Submit a new profile photo

Q7. A match fee shows as $0 even though your club charges $22.50. Who should you contact?

A) Wait — it will auto-correct itself
B) The app developers
C) Your Club Admin or Treasurer to check the fee configuration ✅
D) It's correct — no action needed

Q8. You installed GoClubPro on your iPhone but aren't getting push notifications. What's the first thing to check?

A) Whether the App Store version is newer
B) Your device Settings → Notifications → GoClubPro ✅
C) Your email inbox
D) Whether your coach sent you a message

Q9. You want to pay by bank transfer instead of card. After making the bank transfer, what must you do in the app?

A) Nothing — the system auto-detects bank transfers
B) Go to Payments → Declare as Paid and enter your reference number ✅
C) Email the Treasurer a screenshot
D) Wait for your Treasurer to find the payment

Q10. You see an "Alerts" tab and a "Noticeboard" tab in the Feed section. What's the difference?

A) They show the same content in different formats
B) Alerts is for admins only; Noticeboard is for everyone
C) Noticeboard has human-authored posts; Alerts has system notifications ✅
D) Alerts is for payment notifications only

QUIZ B — Player-Specific

Questions: 8 | Pass: 7/8

Q1. A Season Plan is best suited for players who:

A) Are unsure if they'll play most games
B) Plan to play the majority of the season and want to save money ✅
C) Want to pay after each game
D) Have already paid their registration fee

Q2. Your attendance statistic in the Squad Builder shows 45%. What does this mean?

A) You've attended 45% of the season so far
B) 45% of the time when selected, you actually attended ✅
C) You've paid 45% of your fees
D) Your RSVP accuracy rate

Q3. You've been selected for Saturday's match but you've had a change of plans. What's the right approach?

A) Just not show up — the coach will work it out
B) Update your RSVP in the app AND contact your coach directly ✅
C) Update your RSVP — that's all that's needed
D) Submit a fine against yourself

Q4. Your registration shows "incomplete" even though you paid the fee. What might be wrong?

A) The payment hasn't processed yet
B) Required custom registration fields haven't been filled in ✅
C) You're assigned to the wrong team
D) Your email isn't verified

Q5. A Season Plan covers:

A) All fees across all clubs you're a member of
B) Training fees AND match fees
C) Match fees for a specific grade for the full season ✅
D) Registration fees for the next 3 seasons

Q6. You want to download all the personal data GoClubPro holds about you. Where do you find this?

A) Admin Panel → Export
B) Profile → Download My Data ✅
C) Treasurer → Accounting → Export
D) Feature Requests → My Data

Q7. Your blockout dates and your RSVP status conflict (RSVP: Going but Blockout set for the same date). Which takes priority in the Squad Builder?

A) RSVP takes priority — it's more recent
B) Blockout takes priority ✅
C) The coach decides which to use
D) They cancel each other out

Q8. You want to import your playing history from your league platform to your profile. Where do you do this?

A) Admin Panel → Integrations
B) Settings → Integrations
C) Player Profile → Import from your league platform ✅
D) Treasurer → Accounting → Import

QUIZ C — Coach & Selector

Questions: 8 | Pass: 7/8

Q1. Three players have RSVPed "Going" but one also has a blockout covering the fixture date. How many players are reliably available?

A) 3 (RSVP overrides blockout)
B) 2 (blockout overrides RSVP) ✅
C) Depends on the coach's decision
D) All 3 — the player can revoke the blockout

Q2. You've confirmed the squad for Saturday. A player then pulls out. What should you do?

A) Manually text the replacement player to let them know
B) Open Squad Builder → Update Squad → replace the player — app notifies both automatically ✅
C) Cancel the squad and start again
D) Nothing — the squad is confirmed and can't be changed

Q3. The "Confirm Squad" button in the Squad Builder is greyed out. Most likely reason?

A) The fixture is in the past
B) Another coach already confirmed the squad
C) The current squad is below the minimum player requirement ✅
D) You're not a Coach role in this club

Q4. A player's card shows attendance of 20% this season. What does this tell you?

A) They've only played 20% of the season's fixtures
B) Only 1 in 5 times they were selected, they actually showed up ✅
C) They've paid 20% of their fees
D) Their RSVP accuracy is 20%

Q5. After a fixture, you need to record that 9 out of 11 selected players attended. Where do you do this?

A) Squad Builder → mark attendance
B) Admin Panel → Schedule → select fixture → record attendance ✅
C) Payments → confirm match fees
D) Player Profile → update stats

Q6. Two coaches are building the same squad simultaneously. What happens?

A) The app prevents the second coach from editing (lock system)
B) The last person to save overwrites the other's changes ✅
C) The changes are merged automatically
D) Both versions are saved and admin must choose

Q7. A player isn't appearing in the Squad Builder's player pool. Why might this be?

A) The player has an injury flag
B) The player hasn't RSVPed yet
C) The player isn't assigned to this team ✅
D) The player has too many blockout dates

Q8. You want to see all upcoming fixtures that haven't had squads built yet. Where do you go?

A) Schedule page
B) Dashboard → upcoming fixtures card
C) Selection Board ✅
D) Admin Panel → Fixtures

QUIZ D — Club Admin

Questions: 10 | Pass: 9/10

Q1. In GoClubPro, what is the correct order for new season setup?

A) Activate season → Create teams → Configure fees → Import fixtures
B) Configure fees → Create season → Create teams → Activate season → Import fixtures
C) Create season → Create competition → Create teams → Configure fees → Activate season → Import fixtures ✅
D) Import fixtures → Create season → Activate → Configure fees

Q2. A club member's fee field shows blank. What does this mean?

A) The fee is $0 (free)
B) The fee is not yet configured — no charge will be generated ✅
C) The Treasurer needs to manually enter the fee
D) The member is exempt

Q3. You disable the Fines module in Settings. What happens to existing fine records?

A) They are permanently deleted
B) They are hidden but preserved — re-enabling restores them ✅
C) They are archived and can't be restored
D) They move to the Payments section

Q4. A member requests to join your club via the directory. How do you approve them?

A) Email them the invite link
B) Admin Panel → Members & Roles → Pending Requests → Approve ✅
C) Settings → Members → Add New
D) Treasurer Panel → Members

Q5. You want to invite someone directly as a Treasurer without them going through the join request process. What do you use?

A) Settings → Add Member → Treasurer
B) Admin Panel → Members & Roles → Invite Member → select Treasurer role ✅
C) Treasurer Panel → Add Treasurer
D) Email them manually

Q6. You run a schedule sync but get 0 new fixtures. What's the most likely cause?

A) The league platform API is down
B) Your internet connection failed
C) The Competition ID hasn't been updated to the new season ✅
D) Your club doesn't have your league platform access

Q7. Team memberships from last season — do they automatically carry over to the new season?

A) Yes — all previous team assignments are preserved
B) No — admins must re-assign members to teams each season ✅
C) Only if the same competition is used
D) Only for players, not coaches

Q8. What's the difference between archiving and deleting a season?

A) No difference — both remove all data
B) Archiving preserves data but closes the season; deletion is permanent and irreversible ✅
C) Archiving hides data; deleting removes it but it can be restored
D) You can only archive — deletion isn't available

Q9. A member has two unresolved join requests (they accidentally submitted twice). What should you do?

A) Approve both
B) Approve one and decline the other ✅
C) Decline both and invite them via email instead
D) Contact support

Q10. You change a match fee in Settings after some fixtures have already been created with the old fee. What happens?

A) All existing fee records update automatically to the new amount
B) Only future fixtures use the new amount — existing records keep the old fee ✅
C) All fees are cancelled and must be re-created
D) The change applies retroactively to all paid fees too

QUIZ E — Treasurer

Questions: 10 | Pass: 9/10

Q1. A member made a bank transfer to pay their match fee. It hasn't appeared in your reconciliation queue. Most likely reason?

A) The payment failed
B) The member hasn't used "Declare as Paid" in their Payments section ✅
C) Bank transfers take 7 business days to appear
D) Your bank connection isn't set up

Q2. Fees covered by wallet credit are confirmed automatically. Bank Transfer declarations require manual reconciliation. In which tab do you reconcile bank transfers?

A) Aging tab
B) Dashboard tab
C) Reconciliation tab ✅
D) Accounting tab

Q3. A member's fee is in the Aging report under "61–90 days". What does this mean?

A) They've been a member for 61–90 days
B) The fee was due 61–90 days ago and remains unpaid ✅
C) They've paid 61–90% of what they owe
D) Their account was created 61–90 days ago

Q4. A member submitted an expense claim for $450 without a receipt. Best practice?

A) Approve it — $450 isn't worth the hassle
B) Reject it with a clear reason, asking them to resubmit with a receipt ✅
C) Partially approve for $200
D) Contact them by phone to verify

Q5. You need to issue a refund to a member who paid via Bank Transfer. How do you do it?

A) Ask the member to contact their bank to reverse the transfer
B) Accounting → find payment → Issue Refund, then transfer the money back to the member yourself ✅
C) Ask the member to request a chargeback
D) Create a negative fee record in the ledger

Q6. What's the difference between a blank fee field and a $0.00 fee field in the fee configuration?

A) No difference — both mean the member isn't charged
B) Blank means not configured (not charged); $0.00 means explicitly free (generates a $0 fee record) ✅
C) $0.00 means not configured; blank means free
D) Blank is for juniors; $0.00 is for seniors

Q7. An association has sent your club a bill for $1,200 in registration levies. Where does this appear?

A) Treasurer → Reconciliation tab
B) Treasurer → Bills tab ✅
C) Admin Panel → Invoices
D) Payments → Fees tab

Q8. You want to prepare a financial report for the AGM. Which tab do you use, and what setting?

A) Dashboard tab → download PDF
B) Accounting tab → Export CSV with season date range ✅
C) Reconciliation tab → Export
D) Aging tab → Export with all outstanding

Q9. A member's Bank Transfer declaration has been pending for 5 days and the money still hasn't shown up in the club's bank account. What's the first thing to check?

A) Your bank's fraud detection settings
B) Confirm with the member that they actually sent the transfer, and double-check the reference number ✅
C) GoClubPro's payment setup page
D) Wait another 5 days before doing anything

Q10. At season end, a member has $95 outstanding that you believe is genuinely uncollectable. What's the recommended approach?

A) Delete the fee record from the ledger
B) Mark it as Paid manually in the ledger
C) Document it for the committee; contact support for a manual write-off adjustment ✅
D) Create a credit note in the Payments system

QUIZ F — Parent / Guardian

Questions: 6 | Pass: 5/6

Q1. Your child RSVPed "Going" themselves via their own login. You then RSVP "Not Going" on their behalf via Family Hub. Which RSVP is recorded?

A) The child's original RSVP stands
B) Your Not Going response overwrites the child's response ✅
C) Both are recorded and the coach sees a conflict
D) The most recent RSVP from either account wins

Q2. You have two children at the club. You pay a $45 fee using "Pay All Outstanding". How is this applied?

A) $45 goes to whichever child's fee appears first
B) $22.50 each — split equally
C) Each fee is individually credited to the correct child's account ✅
D) It goes into a combined family account balance

Q3. Your child has their own phone and wants to check their own schedule. What's the right setup?

A) They share your login credentials
B) Create a separate full account for your child (with their own email) and link it as a guardian account ✅
C) They can only access the app via Family Hub on your phone
D) Create them a Club Admin account so they have full access

Q4. You switch to your son's context to check his payments, then switch back to your own account. Later you receive a payment notification. Who does it relate to?

A) Your son — the last context you were in
B) Yourself — notifications are sent to your account regardless of context ✅
C) Both — notifications are duplicated when you have children linked
D) Neither — you need to check each context manually

Q5. Your daughter plays cricket at Club A and football at Club B. How do you view her football schedule?

A) Switch to Club B in the context switcher, then view her profile
B) View her full profile from Family Hub, then switch to Club B context within her profile ✅
C) Create a separate parent account for Club B
D) Ask Club B's admin to email you the schedule

Q6. You want to add your emergency contact to your child's profile. Where do you do this?

A) Your own Profile → Emergency Contact
B) Family Hub → child card → View Full Profile → Edit Profile ✅
C) Admin Panel → Child Accounts
D) Settings → Family Settings

ASSESSMENT SCORING GUIDE

For Admins Using This as a Role Gate

Quiz	Required Score	Recommended Before
Quiz A (General)	8/10	Any club access
Quiz B (Player)	7/8	First season registration
Quiz C (Coach)	7/8	First squad selection permission
Quiz D (Admin)	9/10	Club Admin role assignment
Quiz E (Treasurer)	9/10	Treasurer role assignment
Quiz F (Parent)	5/6	Family Hub access

For Self-Assessment

If you score below the pass mark on any section, revisit:

Quiz A fails → Modules 01, 02, 04, 15
Quiz B fails → Modules 03, 04, 08
Quiz C fails → Module 05
Quiz D fails → Modules 06, 09, 19, 20
Quiz E fails → Module 07
Quiz F fails → Module 14

Training Assessment complete — 52 questions across 6 role-specific quizzes Module 30 of 30 — Training Library COMPLETE